The bill
| Billing record | $5.00 |
| Bundle minutes | $50.00 |
| Calling plan | $20.00 |
| Voice | $75.00 |
| Internet 2 services | $125.00 |
| Total ex GST | $200.00 |
Invoice dated Feb 2021 — current charges to be confirmed. The phone system itself isn't on this bill; it's Alandale's own hardware.
The MyPBX
The box routing your calls is a Yeastar MyPBX — two generations superseded, so no firmware and no security patches. Alandale-owned, on no invoice, and replacing it is overdue rather than years away.
Worth doing regardless: confirm international dialling is barred. An unpatched PBX is the standard toll-fraud target, and your statement shows two international attempts at zero duration.
It's already failing
"The main reception console is playing up. Seems to have trouble initialising in the mornings. I have my fingers crossed."
A console that won't come up at start-up usually points at the system failing to answer it on boot, not the handset. We diagnose it on the first visit.
Call volumes
| Type | Calls | Mins |
|---|---|---|
| Inbound | 400 | 925 |
| Local | 128 | 275 |
| Mobile | 131 | 288 |
| National | 16 | 37 |
| On-net | 19 | 75 |
| Toll-free in | 32 | 121 |
| International | 2 | 0 |
275 of the 600 billable outbound minutes are local — free on our rates. The only real toll exposure is 288 mobile minutes.